Draft — awaiting owner approval. This notice has not been approved by the business owner and is not a legally approved statement, because the operator's legal identity and the remaining disclosures listed below are still outstanding.
Privacy Notice
This notice explains what Stansted Car Keys does with the details you send when you ask for help with car keys at London Stansted Airport, and how to ask us about your information.
Who we are
Stansted Car Keys is the trading name of a sole-trader mobile auto locksmith business serving London Stansted Airport and the surrounding areas. We are not affiliated with, or operated by, London Stansted Airport.
We work from a mobile base and do not have a public-facing shop or office, so we do not publish a premises address, and the operator's residential address is not published here. The quickest way to reach us is the contact details below.
Privacy contact: email info@stanstedcarkeys.co.uk or telephone 01279 293165.
To be confirmed by the owner: the operator's legal name, which UK data protection law expects a controller to give alongside the trading name, and whether any further business-name, tax or registration disclosures apply to this sole trader. Until those are confirmed, this notice cannot be treated as complete.
What we collect
When you use the pre-arrival enquiry form we collect:
- your name, email address and telephone number;
- how you would prefer to be contacted;
- your vehicle make, model and year, and your registration if you choose to give it;
- what has happened to your car keys;
- where your car is parked, and any extra parking details you add;
- your arrival date and scheduled arrival time in UK local time, or confirmation that you do not know the time yet;
- your flight number and where you are flying from, if you choose to give them;
- any additional details you type in the notes box.
Please do not send identity documents, payment details or access codes. We do not need them and we do not ask for them.
Why we use your details
We use your details only to assess your request and contact you about it — to confirm vehicle compatibility, our availability, traffic conditions, parking access and attendance. Submitting an enquiry does not confirm a booking.
We do not send marketing emails, we do not keep a mailing list, and marketing consent is never part of an enquiry.
Proposed lawful basis, subject to owner review: taking steps at your request before entering into a contract with you, together with a legitimate interest in keeping the enquiry service working and free from automated abuse.
How your enquiry is sent and kept
Your enquiry is sent as an email to info@stanstedcarkeys.co.uk. The enquiry system is email-only: there is no active website enquiry database, no customer accounts, no enquiry records and no owner dashboard.
Enquiry emails are kept only for as long as reasonably necessary to respond to your enquiry, provide the service, handle follow-ups and meet applicable legal obligations, and personal information that is no longer needed is deleted periodically. There is no fixed retention period and no automatic deletion system, so if you want a specific enquiry email removed sooner, ask us and we will action it in the business inbox.
If the email cannot be sent, is refused or is blocked, the form tells you straight away and gives the telephone number, so a failed enquiry is never quietly dropped. Once the email provider has accepted the message the form confirms it was sent; we do not track delivery after that point, so if you do not hear back, please call us.
Who helps us deliver the service
- Lovable hosts the website and its managed email service sends your enquiry from notify.stanstedcarkeys.co.uk to info@stanstedcarkeys.co.uk.
- Namecheap forwards mail sent to info@stanstedcarkeys.co.uk to the owner's Gmail mailbox, and Google Gmail receives and stores it as the business inbox.
These providers process your details on our behalf. To be verified: the written terms with each provider and whether your details may be stored or processed outside the United Kingdom, and under which safeguards.
Keeping the form safe from spam
To stop automated abuse we keep a one-way (hashed) identifier of the visitor address and short-lived request counters, which expire automatically. Raw visitor addresses are not stored with your enquiry.
Website statistics
Lovable collects basic visitor statistics for us. It uses no cookies and stores nothing on your device, it does not keep your IP address and it cannot identify you or recognise a returning visitor. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and clicks on buttons and links. This is recorded for every visitor to the site. Detailed data is kept for 90 days and daily summaries for a year. Lovable's privacy policy explains how it handles this data.
This page also loads its web fonts from Google, so Google receives the technical request for those font files when the page is opened.
Your rights and how to reach us
You can ask for a copy of the enquiry email we hold about you, ask us to correct it, or ask us to delete it. Ask by email to info@stanstedcarkeys.co.uk, quoting roughly when you sent the enquiry so we can find it in the business inbox, or by calling 01279 293165. We may need to confirm it is your own information before replying.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Still to be confirmed before this notice is final
- the operator's legal name, to sit alongside the trading name;
- whether any further business-name, tax or registration disclosures apply to this sole trader;
- the written terms with each email provider and where your details are processed;
- the owner's approval of this wording.